Want to return your order? No problem!
We will email to confirm we have processed your refund. If you do not see this email please check your junk folder.
You can return your item(s) within 14 days for a full refund – excluding delivery charge.
PLEASE NOTE EXCHANGE ONLY ON SALE ITEMS/SPECIAL PRICE!
We recommend you use a reordered service so your parcel can be easily tracked, as we cannot be held responsible for any lost parcels.
All items must be returned with the tags still attached. Please take extra care with your purchases as, unfortunately, we cannot refund or exchange any items that are marked with make-up, fake tan or body lotions etc.
Please ensure that the item is folded and is as you received.
Underwear or swimwear (where the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
Shoes that show any signs of wear cannot be refunded. Please try on all shoes indoors.
Refunds will be processed within 14 days of being received. Funds will be refunded to your original method of payment within 5 days, subject to bank clearing times.
Please make sure you retain your proof of return, and keep this safe until you have been credited for your returned items.
If you have any issues with your order, please contact us firstname.lastname@example.org within 7 days of receiving your order.
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